Surrey Emergency Towing and Roadside Resource Guide

Surrey is the most densely networked city we serve, with six distinct communities, two major highway corridors, dozens of arterials, and a mix of tower parkades, suburban streets, and partly rural roads near Cloverdale and South Surrey. This guide brings together the contacts, the advice for specific roads, and the practical steps that Surrey drivers are most likely to need.

Emergency Contacts for Surrey Drivers

Save these in your phone before you need them:

| Situation | Contact |

| Injuries, fire, or immediate danger | 911 |

| Highway breakdown (RCMP / highway patrol) | #77 (any BC cell) |

| Surrey RCMP (not for emergencies) | 604-599-0502 |

| ICBC claims (accident or towing) | 604-520-8222 |

| TowingNo.1 (24/7 towing and roadside) | (778) 838-0014 |

| DriveBC road conditions | 511 or drivebc.ca |

| Surrey Emergency Program (not for emergencies) | 604-591-4370 |

What to Know About Surrey's Major Road Corridors

Highway 99 (South Surrey / White Rock approach)

The Highway 99 corridor through South Surrey and toward the Peace Arch border is one of the most heavily travelled in the Lower Mainland. Northbound backups regularly extend from the approach to the Oak Street / Granville bridges all the way back through the 8th Avenue interchange. Breakdowns here need fast response to prevent secondary incidents, so call with your direction and the nearest green highway sign number.

King George Boulevard (north to south arterial)

King George runs from the US border at the Peace Arch all the way through Newton, Whalley, and into Burnaby. It passes through Surrey Central, the most densely built part of the city, and has constant commercial and transit traffic. Narrow shoulders through the downtown core mean a dead battery or flat tire here requires quick relocation.

Highway 10 and South Fraser Perimeter Road

Highway 10 connects Surrey to Delta and the Ladner area. The South Fraser Perimeter Road (SFPR) runs east to west along the river and carries a lot of commercial truck traffic. Both routes see regular breakdowns from commercial vehicles, and heavy equipment tows on the SFPR are a routine call for our larger trucks.

Fraser Highway (east to west through Cloverdale)

Fraser Highway connects Surrey to Langley and runs through the Cloverdale community. This is an arterial with a mix of farms, light industrial areas, and residential neighbourhoods. Breakdowns near the 88th Avenue and 168th Street interchanges are common evening calls.

152nd and 160th Street (north to south through Fleetwood and Newton)

These arterials connect the Highway 10 corridor to Guildford and are primarily residential and commercial. Common calls here are lockouts and roadside battery failures in the retail strips and residential blocks.

Common Surrey Breakdown Scenarios

Parkade lockouts at Guildford Town Centre and Central City

Mall and retail parkade lockouts are among our most frequent calls in Surrey. Underground parkades with low clearance require a compact wheel lift or a slim jim entry kit, and we carry that equipment specifically for these locations. We open the vehicle without touching the paint or weatherstripping.

Highway 99 and Highway 10 stalls

A vehicle stalling on either of these corridors at speed needs both a fast response and a careful setup. The tow operator positions the truck to shield your vehicle from passing traffic before loading. Tell us your exact kilometre marker or the name of the nearest interchange.

Battery failures in cold weather (Newton, Fleetwood, Whalley)

Newton and Fleetwood see the highest volume of winter battery calls in Surrey because of their density and the number of vehicles that sit unused in driveways through the cold months. We test the battery and charging system after every boost so you know whether it will hold or whether replacement is overdue.

Recoveries on Cloverdale farm roads

The rural roads east of Cloverdale have soft, muddy shoulders in wet weather. A vehicle that slides into a ditch here is a winching job, not a standard tow. Our winch trucks pull the vehicle back onto firm ground without the bumper damage that improvised recovery attempts often cause.

ICBC and Towing in Surrey

ICBC covers some towing costs after a collision (accident tow), but not for mechanical breakdowns unless you have the optional roadside coverage in your policy. When calling ICBC after an accident, have ready:

• Your ICBC policy number (on your pink insurance card)
• The other driver's information (name, DL number, plate, insurance)
• Your location at the time of the accident
• Photos from the scene if available

ICBC will confirm your towing entitlement and advise on your repair shop options. If you are not sure whether your policy covers a tow, call us first. We provide an upfront quote and you can verify your ICBC coverage while we are en route.

Surrey Emergency Preparedness Resources

For broader local emergency information beyond roadside incidents:

• Surrey Emergency Program: surrey.ca/safety (emergency preparedness guides, flood zones, and wildfire information)
• Fraser Health winter safety: fraserhealth.ca (winter preparedness for health emergencies)
• Personal Emergency Preparedness: surrey.ca/about-surrey/surrey-emergency-program/personal-emergency-preparedness (preparedness kits that cover 72 hours, plus family plans)