Privacy Policy
Last updated: April 12, 2026
TowingNo.1 provides 24/7 emergency towing and roadside assistance throughout Surrey and the Lower Mainland of British Columbia. We understand that most people reach out to us during a stressful moment at the side of the road, and that the details you share with us, your name, where you are stranded, and what is wrong with your vehicle, are personal. This Privacy Policy explains in plain language what information we collect, why we collect it, how we use and protect it, and the choices and rights you have. It applies to information gathered through our website, our online contact form, telephone calls to our dispatch line, text messages, and email.
We have written this policy to align with the principles of Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA). In short, we collect only what we genuinely need to dispatch help and run our business honestly, we use it only for the purposes described here, and we never sell it.
Information We Collect
When you request service, we typically collect your name, the phone number we can call you back on, your email address, your current location or the address where your vehicle is stranded, your vehicle's make, model, and condition, and any message or description of the problem you choose to provide. This information reaches us in a few ways: through the contact form on our website, when you call or text our dispatch line, and during email correspondence about a quote or a completed job. If you pay our driver on site, the payment itself is handled by our card terminal or processor; we do not store full card numbers on our systems.
We also receive limited technical information automatically when you visit our website, such as your approximate region, browser type, the pages you view, and how you arrived at the site. This is standard analytics data used to understand which pages are helpful and to keep the site running smoothly.
How We Use Your Information
The information you give us is used to dispatch a tow truck or roadside technician to your location, to call or text you with an estimated arrival time, to prepare a flat-rate quote before we send a driver, and to follow up after the job if there is an outstanding question, an invoice, or a request for feedback. We may also use your contact details to respond to general inquiries, to keep a basic service record for warranty or dispute purposes, and to meet our legal, tax, and insurance obligations. We do not use your personal details to send unrelated marketing, and we will not add you to a promotional list without your agreement.
Cookies, Analytics, and Advertising
Our website uses Google Tag Manager, Google Analytics, and Google AdSense. These services place cookies or similar identifiers in your browser so we can measure site traffic, understand how visitors use our pages, and display advertising that helps fund the site. Through these tools, third parties including Google may use cookies to collect information such as your device type, general location, and browsing activity in order to provide analytics and to serve and personalize ads. You can control or disable cookies through your browser settings, and you can review or adjust the way Google uses data for advertising through Google's own Ads Settings and the privacy controls it provides. Disabling cookies will not stop you from requesting towing service by phone or through our form.
How We Share Information
Your details are shared only with the people and partners directly involved in getting you help. That means the dispatcher who takes your call and the driver or technician assigned to your job, who needs your location and vehicle information to reach you. We may share information with our payment processor to complete a transaction, and with insurers, regulators, or law enforcement where we are required to do so by law or where it is necessary to protect safety or our legal rights. We do not sell, rent, or trade your personal information to anyone for their own marketing.
Data Retention and Security
We keep personal information only for as long as it is needed to deliver the service, to handle any follow-up or dispute, and to satisfy accounting, tax, and legal requirements, after which it is securely deleted or anonymized. We apply reasonable physical, technical, and organizational safeguards, such as restricted access and secure handling of records, to protect your information against loss, theft, and unauthorized access, use, or disclosure.
Your Rights and Choices
You have the right to ask what personal information we hold about you, to request a correction if something is inaccurate, and to ask us to delete information we are no longer required to keep. You may also withdraw consent to non-essential communications at any time. To make any of these requests, contact us using the details below and we will respond within a reasonable timeframe. We may need to confirm your identity before acting on a request to protect your privacy.
Where We Operate
TowingNo.1 serves customers across British Columbia, Canada, and your information is handled in accordance with applicable Canadian and British Columbia privacy law. If we make material changes to this policy, we will update the date shown above and post the revised version on this page.
Contact Us About Privacy
If you have questions about this policy, or you would like to access, correct, or delete your information, email info@towingno1.com or call (778) 838-0014. We are happy to walk you through how your information is used and to address any concern you may have.