24/7 Accident Recovery & Towing

Accident Recovery When Your Vehicle Cannot Safely Continue

After a collision, the most important question is whether the vehicle can be safely driven. Even a collision that appears minor can cause damage that is not immediately visible — bent suspension components, a cracked subframe, fluid leaks, or airbag deployment that affects the vehicle's ability to protect occupants in a subsequent impact.

Situations that typically require accident recovery rather than driving away include:

• Severe collision damage

  Visible structural damage, deployed airbags, a buckled chassis, or significant body damage that affects the doors, wheels, or steering.

• Vehicle unable to be driven

  The engine will not start, the wheels are damaged, the steering is compromised, or the vehicle is stuck in its resting position after the collision.

• Vehicle blocking traffic

  A vehicle that cannot be safely moved by driving needs to be recovered promptly to clear the road and reduce the risk of secondary incidents.

• Unsafe roadside location

  A vehicle that has come to rest in a hazardous position — a live lane, against a guardrail, on an embankment — needs professional recovery equipment to move safely.

• Damage that is not immediately obvious

  Suspension damage, brake damage, and drivetrain faults are not always apparent from a walk-around. If there is any doubt, recovering the vehicle and having a shop inspect it is the safer choice.

Call (778) 838-0014 and describe the situation. The dispatcher will ask about your location and the vehicle condition and arrange the appropriate recovery vehicle.

Accident Towing and Vehicle Recovery

We provide the following services for collision-damaged and post-accident vehicles:

• Collision-damaged vehicle towing
• Non-running and non-steering vehicles
• Frame-point loading — not body panels
• Delivery to any shop or facility
• Recovery documentation provided
• Available 24/7 including holidays

What To Do After a Vehicle Accident

The steps you take in the minutes after a collision can affect your safety and the safety of others on the road. The following is practical safety guidance — it is not legal advice.

1. 1

   Switch on hazard lights

   Do this as soon as the vehicle stops moving. Hazard lights alert other drivers to a stationary vehicle in or near the road.

2. 2

   Check for injuries

   Check yourself and any passengers before getting out. Call 911 if anyone is injured or if the vehicles are blocking a live lane.

3. 3

   Move to a safe position if possible

   If the vehicle can be driven and it is safe to do so, move it to the shoulder or a parking area. If it cannot be moved without causing further damage or risk, leave it and get to a safe position yourself.

4. 4

   Do not stand in active traffic

   On a highway or busy road, exit on the side away from traffic and wait behind a barrier or guardrail rather than standing beside the vehicle.

5. 5

   Contact emergency services if required

   In British Columbia, call the police when someone is injured, when a vehicle cannot be driven, or when the combined damage appears to exceed the ICBC reporting threshold. You can also report online to ICBC.

6. 6

   Document the scene

   Photograph vehicle positions, damage, licence plates, and lane markings before anything is moved. Exchange contact and insurance details with other parties involved.

7. 7

   Arrange towing when needed

   Once people are safe and the situation is documented, call (778) 838-0014 to arrange accident recovery if the vehicle cannot safely be driven away.

When You Need an Accident Tow

Not every collision results in a tow — some vehicles can be driven away after a minor impact. But there are clear situations where towing is the right call:

• Vehicle will not start or move

  Engine failure, a damaged drivetrain, or a seized wheel after a collision means the vehicle cannot be driven and needs recovery.

• Visible structural damage

  A buckled chassis, bent subframe, or significant body damage that affects wheel alignment or structural integrity.

• Damaged wheel or tyre

  A collision that damages a wheel, rim, or tyre beyond what can be addressed with a spare requires recovery to a tyre shop or repair facility.

• Vehicle is unsafe to drive

  Warning lights, unusual noises, pull in the steering, or any condition that suggests the vehicle cannot be operated safely.

• Vehicle is blocking traffic

  A vehicle that cannot be moved under its own power and is creating a road hazard needs prompt professional recovery.

• Airbags deployed

  Deployed airbags are a strong indicator of a significant impact. The vehicle should be assessed by a shop before being driven again.

Accident Recovery in Surrey and Nearby Areas

We provide accident recovery and collision towing across Surrey and the wider Lower Mainland including Langley, Burnaby, Delta, White Rock, Richmond, Coquitlam, and Vancouver.

We respond to accident recovery calls on Highway 1 (Trans-Canada), Highway 99, Fraser Highway, King George Boulevard, and all major Lower Mainland corridors, as well as in parking lots, residential streets, and other locations.

What Happens When You Call TowingNo.1

1. 1

   Call (778) 838-0014

   A dispatcher answers 24/7. Tell them you need accident recovery and give your location.

2. 2

   Location and situation confirmed

   We ask for your exact location, a brief description of the collision and vehicle damage, and whether the vehicle is blocking traffic.

3. 3

   Upfront quote provided

   We give you a flat-rate price for the recovery before any truck is dispatched. You know the cost before we send anyone.

4. 4

   Appropriate recovery vehicle dispatched

   We send the nearest available driver with equipment suited to your vehicle and the collision damage described.

5. 5

   Vehicle assessed and loaded

   The technician assesses the damage on-site to determine the safest loading method, then loads the vehicle onto the flatbed using frame attachment points.

6. 6

   Vehicle transported to your destination

   We deliver to the body shop, dealership, ICBC facility, or address you specify. We provide documentation of the recovery and drop-off.

Accident Recovery FAQs